Terms & Conditions


These terms and conditions apply to any products purchased or ordered through www.duetluxury.com ( “our website “or “ us” as we may refer later), or placed through phone call/ social media to our customer care number.
The customer (or “ You “ as we may refer later ) are required to read all terms and conditions laid down in this website before its use. Any purchase made via this website signifies your agreement to our Terms of Use, Terms of Vendor or any additional terms which may be specified with selection of product. If you do not agree with our Terms of Use, please do not make use of this website in any manner.
You may not transmit, transfer, reproduce, sell or create any derivative copy work from the content on our website, or distribute , repost or per form or display or in any way commercially exploit the information provided on our website.
Our website is controlled, owned and managed by Duetluxury , and we are the sole owners of the content displayed on the website. We may reserve the right to terminate, suspend any service if we believe a computer bug or virus or any other technical difficulty is corrupting our system or hampering appropriate administration of the services.
We solely reserve the right to refuse service to any person if we believe it may or is conflicting/breaching our terms and conditions.



This website facilitates retail selling of products manufactured by Duetluxury. We have the right to discontinue any product or service at any given time or modify, add, delete any procedures, conditions of purchase, at any time. We are not liable to any third person or “you “for any deletion, alteration or termination of services or products.
All information that is transmitted, showcased and conducted on the website are covered by copyright, trademark and other intellectual property laws.



Our website allows sale of multiple diverse products. You are agreeable to the shipping and returns policy as mentioned in our “Shipping and Returns” section, and this may be changed from time to time as per requirement.
If a damaged/defective product is received you may contact our customer care as per the Returns policy. If a product is out of stock, we will assist you in obtaining a fair refund and payment will be remitted back to you via your same mode of payment.



The MRP of the product is disclosed to you at the time of making purchase. Duetluxury cannot guarantee that the price will be lowest or the same within any geographical region. The product price and its availability may be subject to change without any prior information or resulting liability to the customer.
Though Duetluxury strives to provide you with accurate information regarding product price, features, or services, we may incur typographical or any other error may occur. If such is a case, we shall contact you for advice or cancel your order and notify you of the same. Duetluxury may modify the price of the product and contact the customer via details provided by them to notify and take further action. If we cancel any order after processing payment, we shall refund the entire amount to your account via same mode of payment.



GST in India is 12% on handcrafted Bags. All our prices are Inclusive of GST.



Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof ) without notice at any time. We shall not be liable to you or to any third-par ty for any modification, price change, suspension or discontinuance of the Service.

PS: Prices on the website and all retail stores are subject to change without notice, and can vary from piece to piece, and from time to time, depending on the price of raw materials at the time of production. Brass & semi precious gemstones are commodities, with market fluctuations beyond our control. Occasionally, a piece will sell, and then be recreated at a later date with a difference in price. This simply reflects the market value of the raw materials, and does not mean that we have increased our mark-up.



1. The sale runs till stock lasts. Duration of sale is in the sole discretion of Duetluxury and it reserves the right to extend or terminate the sale, without further information at any point of time.
2. The products can be removed/changed/added under the Sale category and the discounted prices can also be changed. It will be in sole discretion of Duetluxury.
3. No return or Exchange will be accepted on the sales items. For more details read our returns and exchange policy
4. In case of any further query regarding the sale, please email us at info@duetluxury.com
5. Duetluxury reserves the right, at any time, to amend/add/remove/modify (in whole or part) any of the terms & conditions of sale, or to replace, wholly or in part, this promotion by another promotion, whether similar to this promotion or not, or to withdraw it altogether, and Duetluxury’s decision in this regard shall be final and requires no intimation to the customer of any sort.



Duetluxury may introduce offers and contests or promotions from time to time. The Terms and conditions will be separately mentioned and directed for such offers, and we reserve the right to change/alter/delete or increase any terms and conditions for these as per our own discretion and without any prior intimation. While participating at any such contests you hereby agree to release and hold Duetluxury harmless for any demands or claims.



Delivery of products shall be made as per our shipping and returns policy laid down earlier. However , if an address if non deliverable or non-traceable by our Shipping partners, we may request you to provide us with an alternate address which should be included in our shipping partners delivery list. However, if any dispute arises for the same we are not liable for non-delivery of the product.



Please note we do not accept any returns, however we do offer an exchange policy provided any following conditions are met
Damage in transit (to be checked at the time of delivery)
Defective/tampered packaging (please check at the time of delivery)
Defective/damaged product received (We must be notified within 3 days of receipt of parcel)
The return courier will be borne by the customer, and must be sent in the same packaging as received.
Orders placed during online sales/promotions are final. No refunds or exchanges are allowed.

NOTE: Since all products are handmade using various kinds of natural materials like wood, semi-precious stones and leather, there may be slight variations in the nature/texture or color which should not be considered as defect as it is a natural characteristic.
Since different computer screens may have different color resolutions, we cannot guarantee the exact color as shown on the website



Please find them listed under our Shipping and returns section in the website and follow the same.



There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of
your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reverted back in your card account.
We will seek authorization on your card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfil, and any associated shipping charges/taxes and levies, etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured/charged. If however the same is charged to your card/bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. BCPL reserves the right to capture/charge your card to the full or partially



All products are supplied to you “as is “without any warranties or claims whether expressed or implied (including without limitation implied, warranties or conditions of information and context). No claim that is contrary to the standard warranties or conditions for use of products in relation to each product shall be entertained.



Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We under take no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.



Duetluxury is subject to the exclusive jurisdiction of the courts of Kolkata, India and you hereby accept the jurisdiction of such courts in case any of claims, differences or disputes.



Duetluxury values the privacy of information of our customers or any visitors to the website. Please note our privacy policy as described on the website in detail.



Duetluxury is not liable to you, for any loss caused to decline of authorization for any transaction because of the card holder having exceeded any limit set by the issuer.
We deny liability for any failure/delay of delivery of products or any defect/damage caused to products that is caused by any occasion or circumstance beyond its reasonable control including yet not limited to Act of God, terrorism, disturbances etc. or otherwise known as “Force Majeure”.
These terms and conditions and our relationship with the customer will be governed by laws of Kolkata, India regardless of any other laws that may be applicable under conflicts of law Our terms are governed by and created in accordance with the laws of India without reference to conflict of laws principles.
Duetluxury, its partners, directors, associates, employees, vendors, or subsidiaries are not liable to you for any consequential, indirect, incidental, punitive, special or exemplary indemnities, losses and/or costs of any kind arising from the use of this website or your breach of these terms.



You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any par t of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.



Questions about the Terms of Service should be sent to us at info@duetluxury.com.

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