HOW  DO  I  TAKE  CARE  OF  THE  BAG  TO  AVOID  DAMAGES?

POST  PURCHASE  CARE
– Store your bag in a cool, dry place to keep the leather from flaking.
– Avoid contact with water, perfume or any chemical substances.
– Wood is prone to dent, scratches and may also break if the bag falls. Bags are delicate we would request you to take extra precaution to avoid any damage.
– Tuck the shoulder strap inside of the bag as this can leave dents and marks on wood/leather.
– After every usage, store your leather bags in an upright position in their dust bag, and store them in a cool, dark place away from direct sunlight. This will protect it and keep it from fading.
– We recommend cleaning your bag after every use with a clean, dry cloth or you may use a leather conditioner regularly to prevent flaking just on leather.
– As the nature of wood doesn’t allow flexibility – adding extra things may not close the bag and closing the bag forcefully may damage the mechanism.
– Avoid any friction of the outer hardware with rough surfaces, zippers and jewellery as it may cause scratches.
– Let them breath. The longer you leave your leather pieces untreated, the harder it will be clean them so take out your leather bag and air it.

WHAT  ARE  YOUR REPAIR & MAINTENANCE POLICIES?

Retail   Stores:
Incase  you  have  made  the purchase  from  any  retails stores,  kindly  get  in  touch with  the  store  where  the purchase  was  made.

Our   Website:
We are happy to provide any repair service. Our team will  be  happy  to  guide  you  through  sending  in  your  item  for  repair. Please note: repairs may be chargeable under certain conditions.

Steps to follow –
Please Whatsapp on +91 9051052052 and let us know the reason for repair or you could email us on info@duetluxury.com for any assistance.
Once we receive the request, our team will get back by letting you know if the damage is repairable
Please ship the item to us in proper packaging in the below address and call us if you need any assistance.
Duetluxury
11/3H  Canal  Circular  Road
Via Gurudas Dutta Garden Lane Ultadanga
Kolkata  700067 India, West Bengal

Packaging Instruction : Bubble wrap the item and pack it in  a  sturdy  box,  Tuck  the  shoulder  strap  inside  to  avoid  dents  and  marks  in  transit.  Mark  ‘Fragile’  on  the  outer  box. Please allow up to 20 working days for your item to be repaired.
Once  the  repair  has  been  completed,  your  item  will  be shipped  back  to  your  address and  an  advisor  will  contact  you

After   Purchase  Maintenance:
Our  dear  valuable  clients, DuetLuxury  has  the  pleasure to  launch  its   “after-sales”  maintenance   service   to  ensure   full   customer  satisfaction   and   the   longest   durability   and   care   for   our products. In case your bag  needs  repair, maintenance,  or  advice  on how  to  take  care  of  it,  we will  be  more  than  happy  to help  you;  we are  only  a message  away.  Customer satisfaction  is our aim.

Kindly  email  us  on info@duetluxury.com  or Whatsapp  on  +91  9051052052  and  our  team will  contact  you  with  a repair estimate.

HOW  CAN  I  EXCHANGE DUETLUXURY  ITEM  ?

Please note we do not accept any returns, however we do offer an  exchange  policy  provided  any  following  conditions  are  met – Damage in transit (to be checked at the time of delivery)
Defective/tampered packaging  (please  check  at  the  time  of  delivery)
Defective/damaged  product  received  ( We  must  be  notified  within  3  days  of  receipt  of  parcel)
The  return  courier  will  be  borne  by  the  customer,  and  must  be  sent  in  the  same  packaging  as  received.
NOTE: Since all products are handmade using various  kinds of  natural  materials  like wood,  semi-precious stones and  leather,  there  may  be slight  variations  in  the nature/ texture  or  colour which should not be considered as defect as it is a natural characteristic.
Since  different  computer screens  may  have  different colour  resolutions,  we  cannot guarantee  the  exact  colour  as shown  on  the  website.

CAN  I  REQUEST  FOR  A PERSONALISED MESSAGE  AT  THE  TIME OF  PURCHASE?

During your online checkout, you will  have  the  option  to include  a  personalised  gift message  which  will automatically  exclude mentioning  the  price  from the  order invoice.  This custom  gift note will be sent inside the packaging.

HOW  DO  I  CHANGE  MY DELIVERY  ADDRESS?

Please send in your request on info@duetluxury.com, alternatively you can Whatsapp us on +91 9051052052. Once the item is shipped, changing the address will be chargeable.

SHIPPING  TIME  & COSTS?

Please  visit  our  Shipping  and  Return  policy  page  for  more  details  (this  can  be  hyperlinked)

DUTIES &  TAXES  ?

Please  visit  our  Shipping  and  Return  policy  page  for  more  details  (this  can  be  hyperlinked)